Privacy & Cookie Policy

JonSimon Estate Agents is committed to ensuring that your privacy is protected. We understand that your privacy is important to you and that you care about how your personal data is used and shared.

This Privacy Policy together with the Terms and Conditions of Use and any other documents referred to in it sets out the basis on which any personal data which we collect from you, or that you or others provide to us, will be processed by us.

Please read the following carefully. By accessing, browsing or otherwise using our website (“the website”) or application you confirm that you have read, understood and agree to the terms of this Privacy Policy. If you do not accept and agree with this Privacy Policy, you must stop using our website immediately.

This Privacy Policy is dated May 2018 and represents our entire and exclusive Privacy Policy. It supersedes any earlier version.

  • How we get Information about you

    We may collect and process the following data about you as follows:

    Information you give us:

    You may give us information about you by completing forms on our site, on feeder sites, by visiting our premises or by corresponding with us by phone, email or otherwise. The information you give us may include (but is not limited to) your name, title, date of birth, address, email address, phone number or other contact information, financial details, and the records and contents of any correspondence and communications you have with us or any feedback which you leave for us.

    You acknowledge that the information which you provide to us may amount to sensitive personal data under the Data Protection Act and you consent to that data being processed as set out in this Privacy Policy.

    Information we may collect from you

    Where you visit our website we may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns.

    We may obtain information by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

    • To estimate our audience size and usage pattern.
    • To store information about your preferences, and so allow us to customise our site according to your individual interests.
    • To speed up your searches.
    • To recognise you when you return to our site.

    You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site. You can find more information about cookies at

    This policy only applies to our site. If you leave our site via a link or otherwise, you will be subject to the privacy policy of that website provider. We have no control over that privacy policy or the terms of the website and you should check their privacy policy before continuing to access the site.

    Information we receive from other sources

    • We may receive information about you if you visit any other websites which we operate or use any services which we provide.
    • We work with third parties (including, for example, business partners, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
    • Information provided by other companies who have obtained your permission to share information about you.

  • How we use your information and the lawful basis for processing including basis of legitimate interest

    How we will use information you give us:

    • To contact you;
    • To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services which you request from us;
    • To provide you with information about other goods and services that we offer.
    • To provide you, or permit selected third parties to provide you, with information about goods or services which we feel may interest you.
    • To assist us in the improvement and optimisation of advertising, marketing material and content, our services and the website (including, without limitation, via third parties);
    • To notify you about changes to our service;
    • To ensure that content from our site is presented in the most effective manner for you and your computer;
    • To verify your identity;
    • As part of our efforts to keep our site safe and secure and to prevent or detect fraud;
    • To provide customer support;
    • To comply with the requirements imposed by law or any court order.

    How we will use information we collect about you:

    In addition to the purposes listed above, we will use this information:

    • To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
    • To improve our site to ensure that content is presented in the most effective manner for you and your computer;
    • To allow you to participate in interactive features of our service;
    • To measure or understand the effectiveness of advertising we serve to you and others and to deliver advertising to you and others (including via selected third parties);
    • To make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them (including via selected third parties).

    How we will use information about you we receive from other sources.

    We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out.

  • Privacy Notices

    Your Information

    The data that we obtain from you is detailed in our Privacy Notices which set out in detail what information we collect, how and why we collect it, the lawful basis for processing it, who it will be shared with, how we store it and when it will be deleted. These privacy notices form the basis for the authorisation, control and use of your data.

    Why we are giving you Privacy Notices

    We are required by data protection law to give you these notices. We must be open with you about why information is collected about you and then what is done with it. We must act fairly in relation to this information. You have various legal rights relating to this information which are spelt out in more detail in these notices.

    Issuing Privacy Notices

    The Privacy Notices for Purchaser and Tenant Enquirers can be accessed from the following link or requested at

    Lettings Enquirer

    Sales Enquirer

    All other Privacy Notices will be given to you at the appropriate time.

  • Disclosure of your information

    We may share your information with selected third parties. We have Data Processing Agreements in place with our third parties that restrict their use of your personal data. We only allow third parties to use your personal data for specific purposes and in accordance with our instructions. Third parties include, but are not limited to:

    • Business partners, suppliers and sub-contractors, for the performance of any contract we enter into with them or with you;
    • Advertisers and advertising networks (including social media) that require the data to select and serve relevant adverts to you;
    • Analytics and search engine providers that assist us in the improvement and optimisation of our site and services.
    • JonSimon Financial Advice Ltd, JonSimon IB Ltd (Insurance Services) and JonSimon Wealth Ltd. We will only share your data with these companies where you have given your specific consent to do so.

    We may disclose your information to third parties:

    • In the event that we buy or sell any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
    • If JonSimon Estate Agents, or substantially all of its assets are acquired by a third party, in which case personal data held by it about its clients will be one of its transferred assets;
    • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property or safety of JonSimon Estate Agents, our clients, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

    Our site may from time to time contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please be aware that these have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before submitting information to these websites.

  • Marketing

    You have the right to withdraw your consent for us to use your personal data for marketing purposes at any time. You also have the right to withdraw consent for us to pass your information to third parties for marketing purposes. If you do withdraw your consent, this will result in us ceasing to market goods and services to you.

    You can ask us to stop sending you marketing messages at any time by contacting us at any time by emailing or calling 0161 723 1155.

    If you do withdraw your consent to receiving marketing messages, we will still process your personal data in order to fulfill our contract with you and in accordance with our legal, accountancy and regulatory obligations.

    If you no longer wish to be contacted by third parties for marketing purposes, please follow the instructions in their marketing communications, or consult their privacy policies about how to unsubscribe.

  • Anti-Money Laundering

    JonSimon Estate Agents is committed to operating its business in a transparent and open manner consistent with our legal and regulatory obligations. We always seek to prevent this activity by co-operating fully with the authorities and reporting suspicious activity to the National Crime Agency.

    As part of this commitment, we adopt a strict compliance of all Anti-Money Laundering rules, with specific emphasis on the Proceeds of Crime Act 2002, the Money Laundering Regulations 2017, the Bribery Act 2010 and the Terrorism Act 2000.

    JonSimon Estate Agent’s policy commitment is applicable to all of our customers, including vendors, buyers, landlords and tenants. As a result we obtain and hold for a period of at least six years evidence pertaining to our customers’ identity and, where appropriate, we obtain proof of ownership of property and source/destination of funds. We will be unable to proceed with any work on behalf of our customers if we are unable to obtain this information. Customers’ identity will be subject to an electronic identity check, which may also include a credit check.

    JonSimon Estate Agents is registered and supervised by HM Revenue & Customs for compliance with the Money Laundering Regulations 2017.

  • Data Security

    Once we have received your personal data we will use reasonable and necessary procedures and security features to try and prevent unauthorised access. For example, we limit who can access your personal data to those individuals and third parties who need to know it and who are subject to a duty of confidentiality. If we become aware of a data breach, we will notify the Information Commissioner’s Office. If we believe that the data breach is serious, we may notify you in accordance with our legal requirements.

  • Your legal rights

    Your information may be held for more than six years for legal, regulatory and accounting purposes. Some data will be held for a shorter period as specified in the Privacy Notices that will be issued to you.

    You have the right to withdraw consent for us to process your information and for its use for marketing purposes. You have the right to withdraw consent for us to process your information at any time.

    You have the right to withdraw consent for us to pass your information to third parties for marketing purposes. This will result in us ceasing to offer the goods and services to you.

    If you no longer wish to be contacted by third parties for marketing purposes, please follow the instructions in their marketing communications, or consult their privacy policies about how to unsubscribe from their communications.

  • Access to Your Information

    You have rights to the following information:
    • The purpose(s) for which we are processing your information;
    • The categories of personal information we hold about you;
    • The recipients or categories of recipient to whom the personal data have been or will be disclosed;
    • The period for which we will store your information; or the criteria used to determine that period;

    You have the following additional rights:

    • To a copy of the information we hold about you. You can ask us to send this to you or direct to a third party and in commonly used electronic form;
    • To rectification or restriction of the way in which we are processing your information; or to object to us processing it;
    • To erasure of your personal information provided it is no longer necessary for the purposes for which it was collected; or where there is no legal basis for JonSimon Estate Agents processing it;
    • To data protability, obtaining a copy of your personal data to re-use with another service or organisation;
    • Where we have collected information about you from sources other than yourself, information about those sources;
    • To ask us whether any decisions are being taken about you by automated means and if this is happening; information about the logic involved and any significant consequences on you;
    • To ask us about the appropriate safeguards we are take if we transfer your information to a third country or international organisation.

    You can exercise any of these rights at any time by contacting the relevant person below:

    JonSimon Radcliffe
    Simon Morris at (telephone 0161 723 1155)

    JonSimon Greenmount & Ramsbottom
    Michael Greenhalgh at (telephone 01204 88 2233)

    JonSimon Burnley
    Gareth Dooley at (telephone 01282 427 445)

  • How to lodge a complaint with the supervisory authority

    If you are not satisfied about the way in which your information is handled you have the right to lodge a complaint to the Information Commissioner’s Office by phone on 0303 123 1113 or +44 1625 545 745 if calling from outside the UK or by email using the form on the website or the livechat function.

  • Rectifying or Updating your information

    You must ensure that any information you provide to us is correct and complete. You can ask us to rectify or update your personal information at any time by email to

  • Changes to our Privacy Policy

    If we change our Privacy Policy we will post the changes on this page and may place notices on other sections of the website.

  • How to contact JonSimon Estate Agents:

    The data controller responsible for your information is as follows:

    JonSimon Radcliffe

    Simon Morris at (telephone 0161 723 1155)

    JonSimon Greenmount & Ramsbottom
    Michael Greenhalgh at (telephone 01204 88 2233)

    JonSimon Burnley
    Gareth Dooley at (telephone 01282 427 445)

    You can contact us if you have any questions or complaints regarding our use of your information. As a data controller we are registered with the Information Commissioner’s Office.

  • Indemnity

    You acknowledge that you are solely responsible for the use to which you put this website and all the results and information you obtain from it and that all warranties, conditions, undertakings, representations and terms whether expressed or implied, statutory or otherwise are hereby excluded to the fullest extent permitted by law.

    Save in respect of liability for death or personal injury arising out of negligence or for fraudulent misrepresentation, we and all contributors to this website hereby disclaim to the fullest extent permitted by law all liability for any loss or damage including any consequential or indirect loss or damage incurred by you, whether arising in tort, contract or otherwise, and arising out of or in relation to or in connection with your access to or use of or inability to use this website.

    Whilst we take every care to ensure that the standard of this website remains high and to maintain the continuity of it, we do not accept any ongoing obligation or responsibility to operate this website (or any particular part of it).

    If any part of our terms and conditions is deemed to be unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

    These terms and conditions and your use of this website are governed exclusively by English law.

    This does not affect your statutory rights as a consumer.

JonSimon Estate Agents is a trading name of Jon Simon Ltd, 10-12 Church Street West, Radcliffe, M26 2SQ (registered number 06341548); JonSimon Greenmount Ltd, 329a Holcombe Road, Greenmount, BL8 4BB (registered number 07862144); JonSimon Burnley Ltd, 31 Parker Lane, Burnley, BB11 2BU (registered number 10656405).


Edited: 22nd Feb 2024